1.1 Introduction
David Ricketts Estate Agency (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you engage with us. This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). For the purposes of data protection law, David Ricketts Estate Agency is the data controller.
1.2 Personal Data We Collect
In the course of providing estate agency and lettings services, we may collect personal information including your name, contact details, address, date of birth, and property-related information. Where required, we may also collect identification documents, proof of address, financial or affordability information, tenancy details, and records of communications with you.
If you interact with us electronically, limited technical information such as IP address or device details may also be collected.
How We Collect Your Data
We collect personal data directly from you when you instruct us, contact us by phone, email or in person, complete forms, provide documentation, or engage with our marketing communications. Data may also be received from third parties such as solicitors, referencing agencies, or mortgage advisors where relevant to a transaction.
1.4 Lawful Basis For Processing
We process your personal data where it is necessary to perform a contract with you, to comply with legal or regulatory obligations (including anti-money laundering requirements), or where we have a legitimate business interest that does not override your rights. In some cases, such as marketing communications, we rely on your consent, which can be withdrawn at any time.
1.5 How We Use Your Data
Your personal data is used to provide estate agency and lettings services, market and manage properties, arrange viewings, negotiate transactions, communicate with you, and comply with legal and regulatory obligations. We may also use data to improve our services and business operations.
1.6 Marketing
We may contact you with property information or marketing communications where you have requested this or where there is an existing business relationship and you have not opted out. You can stop receiving marketing communications at any time by contacting us.
1.7 Sharing Your Data
We may share personal data with third parties where necessary, including solicitors, conveyancers, surveyors, mortgage brokers (with consent), referencing agencies, landlords, contractors, IT service providers, and regulatory or law enforcement bodies where required by law. We only share data that is necessary and ensure appropriate safeguards are in place.
1.8 International Transfers
Personal data is normally stored within the United Kingdom. If data is transferred outside the UK, appropriate safeguards will be used to ensure it remains protected in accordance with data protection law.
1.9 Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. Access to personal data is restricted to those who need it for legitimate business purposes.
2.0 Data Retention
We retain personal data only for as long as necessary. Transaction records are generally kept for up to six years, anti-money laundering records for five years after the end of the business relationship, and marketing data until consent is withdrawn or no longer required.
2.1 Your Rights
You have rights under UK GDPR including the right to access your personal data, correct inaccurate information, request erasure where applicable, restrict or object to processing, request data portability, and withdraw consent at any time. Requests can be made using the contact details below.
2.2 Complaints
If you have concerns about how your personal data is handled, you have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
www.ico.org.uk
Tel: 0303 123 1113
